Senior UX Researcher

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Job Description

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group, a diversified shipping services group with offices in London and Athens. Our main product, The Signal Ocean Platform, allows ship charterers, brokers and owners to securely process, combine and analyze complex arrays of private and public shipping data. Powered by sophisticated machine learning / artificial intelligence technologies, the platform delivers customized, exclusive insights that help our clients achieve performance and efficiency.

The role: We are looking for a senior UX Researcher, responsible for helping define and drive our Research strategy. The main scope is to gather data through various UX research methods in order to help prioritize ideas and features, articulate user stories, and inform decisions on how the product will work and look. These responsibilities also include evaluating qualitative and quantitative data and helping the Design team better understand what would make a more intuitive, accessible, and seamless user experience.

What you will do in this role:

Conduct user research and work with the product & design team to implement design choices to improve user experience.
Plan, gather, and analyze, insights about users through new studies and review of existing data.
Meet clients to gather information about their requirements and to find out what needs researching, designing, or usability testing
Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal consumption.
Apply qualitative & quantitative research methods to client projects based on their needs and goals
Put users at the center of a design to make it simple, easy to use, and good looking
Create a UX research roadmap for continuous improvement across the product.
Advising on the most appropriate research methods based on your experience.
Conduct competitor and exemplar analysis.
Conduct workshops with internal stakeholders to align business needs.
What you bring to the team

3+ work experience as a UX Researcher or similar role
Experience planning and executing research.
Experience implementing design choices based on user feedback
Experience working with Design, Product & Engineering teams to improve the usability of products and other features
Proven competency in data analytics and qualitative aspects of UX research.
Strong commercial acumen with a positive, pragmatic attitude.
Proven ability to implement appropriate qualitative research methods effectively.
Relevant training and/or certifications as a UX Researcher
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
What we offer:

Competitive compensation with additional performance incentives.
Coverage under the company’s collective health insurance plan.
Opportunity to work alongside experienced people with deep knowledge in software engineering, data science & shipping business who are always eager to mentor.
COVID Remote Work setup (primarily remotely, with up to 5 days per month in the office for connectedness/team bonding purposes). Post-COVID setup in-progress.
2-4 weeks of onboarding training to prepare you for your new role, having the opportunity to meet about 30 trainers/leaders while diving deep into our products and/or the shipping world.
Career growth opportunities and a structured development discussion every 4 months
Individual learning budget for training, seminars, conferences (750 to 2000 EUR annually depending on seniority) and unlimited free access to all Udemy courses.
Fun and well-equipped work environment that includes our in-house restaurant with healthy, freshly cooked lunches every day, ping pong & billiard tables.
Regular team bonding events and activities.
Strict adherence to Confidentiality, Intellectual Property and Non-Compete provisions is expected.

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. At Signal, we believe that diversity of opinions, approaches and viewpoints is key to our innovation and success and we encourage that with our hiring, development and rewards practices. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics by law and take actions to eliminate those from our workplace.