Support Manager

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Job Description

Company Description
Welcome to SMG Swiss Marketplace Group AG

We are the pioneering network of online marketplaces in Switzerland and a leading European digital company. With our future-oriented products, we simplify the daily life of all our customers.

In this exciting role, support our cool support team as an additional support manager in Zurich and also regularly exchange ideas with your colleagues at the Flamatt location. You will be able to do most of the work remotely, but you will be able to get to know your SMG colleagues regularly during on-site assignments.
Job Description
These will be your tasks

perform the installation, maintenance and support of workstations, mobile and peripheral devices
ensure 1st to 3rd level support for internal and external users
Procure, inventory and dispose of materials
help with the support of the back office server and applications (including Active Directory, file servers, etc.).
Management and administration of cloud services (Google Workspace, Okta, Slack, VMwareOne…)
Maintain installation procedures and documentation
Participate in IT projects, migrations
You bring that with you

completed vocational training (commercial or technical)
In addition, further training in the IT area with a focus on user support
already experience in supporting Windows and Apple clients
quick comprehension and strong logical thinking
the ability to solve problems in a sustainable and targeted manner
Network knowledge desired
Very good knowledge of German and English

You are…

a patient, communicative and polite personality even in hectic times
Positive attitude and a team player
Open to change and able to propose solutions
Additional Information
Why you should join us
Your new team is an international and diverse group of amazing people.
We live a hybrid working model without fixed office days. You are cordially invited to work in our modern and spacious office in Zurich or from your home.

The SMG also offers you:

6 weeks holiday (with the possibility to purchase up to 10 additional days)
40 hour week (flextime with cap at 45 hours ­čí▓ we take work life balance seriously)
4 months notice after the probationary period
SBB Half-Fare travelcard
You travel in 1st class between the individual locations in Switzerland
18 weeks maternity leave and 6 weeks paternity leave (also in case of adoption)
Occupational accident and supplementary insurance (100% covered by SMG)
Independent counseling center for personal and psychological problems
Gender-neutral fair pay with clearly defined career profiles
Choose your hardware (Mac or Windows + 2 monitors for home)
Choose your phone (iPhone, Samsung or Google Pixel)

Apply now
We look forward to receiving your detailed CV.
It is best if you send us the documents from which you think that we can see that you are a good fit for us as another explorer (including a letter of motivation if you wish).

First some information about us

SMG Swiss Marketplace Group AG emerged from the merger of Scout24 Switzerland and TX Markets 2021 and includes some of the best-known leading marketplaces in Switzerland.

Our exciting brand portfolio is currently made up of four business areas: Real Estate (,,,, ), Automotive (,, ), General Marketplaces (,, ) and Finance & Insurance ( ).