Product Researcher

February 6, 2024

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Job Description

If you have solid experience from conducting qualitative research and you are looking for your next level career opportunity, this job could very well be your answer.

Milestone is looking to elevate our product teams’ customer understanding to be more data driven and customer focused. That’s where you enter the scene in a role that will impact future innovation and product development. When joining Milestone, you will become part of an organization where “People First” is company DNA, not just a fancy wall poster.

Collaborate to create and maintain a self-service research toolkit for product teams

Your overall focus will be to enable your colleagues in the product teams to conduct qualitative customer research on their own. Additionally, you support to ensure that relevant data and insights related to customers and products are systematically gathered and shared. You will do so by contributing to the creation of a whole new setup comprising the right tools, processes, guidelines and training.

In short, you will be scaling our product research capabilities – in close collaboration with other Milestone Research Specialists from Product Ops, Product Design/UX, and Marketing. The goal is to enable product team members to efficiently access and utilize self-service research resources, templates, and frameworks so they are equipped to carry out continuous discovery and experimentation themselves. A combination of identifying needs, intensive dialogue, training and persistency are key to succeeding in this.

Your primary tasks will be to:

•   Build knowledge of the Milestone product portfolio, our market and customer segments
•   Help mapping the current research competency level to understand what is needed
•   Help create new best practices and tools like templates with additional guidelines for correct usage
•   Plan and conduct training of Product Managers and Developers with little or no research experience
•   Help to mature Milestone’s research participant recruitment channels and assist with participant recruitment
•   Play a key role in the development and ongoing maintenance of our shared repository of data and insights

Solid experience from conducting customer focused qualitative research 

You will need to be equally pragmatic and adaptable as you will join a team charged with changing the overall setup and product & customer research approach in an international organization. You thrive on working in a complex organizational setting with multiple teams, product portfolios and targets. Priorities will be changing and setbacks will occur. Nevertheless, you bring optimism, persistency and proactivity, especially in terms of reaching out. On top of this, you bring good collaboration and communication skills to bridge professional and cultural differences. Additionally, your resume comprises:

•   Minimum a Bachelor’s degree from a study with a qualitative research approach
•   Solid experience from conducting customer focused qualitative research 
•   Experience in ethnographic data analysis and contextual inquiry 
•   Experience as facilitator, coach and trainer of non-research colleagues
•   Knowledge of lean startup and continuous discovery methodologies and frameworks

Your new team

You will join 8 great colleagues in Product Operations. We are a newly established function in Milestone, comprising experienced domain experts in qualitative and quantitative research, as well as product excellence. Our mission is to enable and uplift product teams, aligning with the company’s new tech strategy. We are not just supporting; we’re actively transforming how Milestone approaches product development making it more customer-centric and outcome-focused.

We offer

At Milestone you will experience a positive and welcoming environment with frequent social activities, a full gym on-site at your disposal, private health insurance, and additional benefits like free drinks, fruit, lunch, Friday bars and more. Flexibility is a naturally also a part of life in Milestone.

Contact and application

You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV. 

Are you excited about this opportunity then we encourage you to apply as soon as possible. We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found.

Please apply at our website using the ”Apply” button.

If you have any questions, you are very welcome to contact VP of Products, Jesper Just Jensen at +45 2552 9332.

We are looking forward to receiving your application.

Careers where you see, think, and go beyond the obvious.


At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home.