Microsoft CRM Consultant

Job Description

Do you dare to call yourself a real Microsoft specialist who can make a difference in the field of service processes at both medium-sized and large service companies in the Netherlands? Do you know which buttons to turn to get to the right solution? Then grow with inBluu in the field of Microsoft Customer Engagement!

What does inBlue do?

InBluu was founded last year and therefore has a real start-up mentality. Their goal? They have the ambition to build long-term and sustainable customer relationships with national service-oriented organizations by implementing and optimizing service processes. These organizations are often involved in innovative projects where it is key that their customers receive the best service.
Because of your support, the installation engineer knows exactly where to be, what to do with which materials he can perform his work. And the planner can see exactly what is needed for this. But how? Because of the solutions you can offer as a Microsoft CRM Consultant.

What will you do as a Microsoft CRM Consultant?

In the growing team of inBluu you will think strategically about the solutions that you can offer as an organization. It is important that you understand the customer and can make the translation to the Microsoft ecosystem for the best support. You are the one who makes the right connection to arrive at the most suitable solution for your customer. You therefore provide the high-quality service that they can expect from us by taking on an advisory role. You are of course the sparring partner for our customers. The activities involved are;

• By constantly entering into dialogue with the customer, you know how to find and implement the best work solution
• To achieve the best implementation, you interview the issue with the customer: you prefer to put yourself in the shoes of the customer.
• Analyzing business questions and translating them into the right technological solutions in which the customer is central
• Carefully guiding customers to transition to Microsoft from start to finish
• Holding field service workshops with Service Coordinators and Mechanics as well as associated training so that they know exactly how to work safely and efficiently
• Contributing to the further development and expansion of services and concepts within inBluu
• Sparring and sharing substantive knowledge with your colleagues

Job Requirements

What makes you the ideal person as a Microsoft CRM Consultant?

You want to really understand that customer question. You like conversations that are about content. You enjoy sparring with your colleagues and you become completely enthusiastic when you have found the best way to translate that customer demand into Microsoft Dynamics 365 CE (Service).

You get energy from making a difference in terms of service. But of course through our Microsoft solutions. It is therefore important that you feel at home in this world. You can demonstrate this by;

• Experience in the role of Consultant or other roles where you had an advisory role to your customer
• Your Microsoft experience in the field of Microsoft Dynamics CRM / Customer Engagement
• Demonstrable knowledge of Field Service / Customer Service
• It is very ideal if you have the MB240 certificate in your pocket
• Business insight by having a corresponding MBO / HBO in your pocket
• Have affinity with service processes
• You want to stay technically informed
• You have good analytical knowledge, commercial skills and good communication skills

What do we offer you as a Microsoft CRM Consultant at inBluu?

InBluu offers an inspiring working environment and an ambitious growing team. The target group is located in a dynamic and innovative field of work. We also work hybrid and you coordinate the working hours with the customer. Of course we continuously invest in your skills through training and education opportunities.

How, where and when you do your job? You decide that yourself! You are responsible for achieving the desired quality with your customers. Terms of employment that you receive extra for this;

• Lease car
• Phone allowance
• Home work and internet allowance
• The latest laptop
• A good pension scheme
• Room to dedicate yourself to society during working hours  
• Regular fun company outings on the agenda.

We are part of Microsoft Partner Pledge and in this way we contribute to a sustainable future. More information about this via Partner Pledge. (microsoft.com).

Do you have questions or want more information?! Please contact Jasper Dankers at [email protected]

You can apply via the application button and we will respond within 24 hours.

InBluu is part of Inkubis . This organization invests in innovative ideas so that they can actually be realized. This ensures that inBluu is a safe and stable working environment with the conveniences of a large company and the spirit of a scale-up.

PS. The Dutch language in this role is very important so unfortunately, we only consider people who speak Dutch fluently.