(Junior) Technical Support Specialist (m/w/d)

Technical Support Specialist
Berlin
October 9, 2023
Full Time
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Job Description

Are technical challenges your motivation? Would you like to be a key driver for the digitalization of the healthcare industry and help thousands of patients every day to be heard by their doctors?Aaron.ai is the market leader in AI-supported patient-practice communication in Germany. We work every day to create a world in which patients of all ages have direct access to medical care at all times. Over 2,000 doctors are already following this path with us.Become part of our success story, accept our challenge and bring doctors into the age of artificial intelligence as a Technical Support Specialist

You do that with us

  • You will support our new customers by telephone or remotely in connecting our product to practice telephony
  • You answer technical inquiries from our existing customers by phone and email
  • If there are technical challenges, you will search for solutions together with the practice’s technical contact person, alone or with a team, and thus ensure that our product can be used optimally
  • You will work closely with our Sales, Customer Success & Service team to ensure the best use of our telephone assistant

This is what you bring with you

  • You have successfully completed training in the field of telecommunications, network technology, IT or a degree in a similar field
  • You have already gained initial relevant experience in the area of ​​telephone and network systems and/or customer service
  • You find it easy to translate technical details into simple language and can therefore communicate with both doctors and a technical contact at the practice in a way that is tailored to your target group
  • You always work in a solution-oriented manner and enjoy working in a team
  • You speak and write German at a very good level and feel comfortable communicating in English in a team
  • Bonus: You already have experience with network protocols, Asterisk, in the (digital) health sector or in fast-moving (startup) environments

This is what we offer you

  • Impact: You will take on a crucial position in the growth phase of a rapidly growing HealthTech AI startup supported by impact investors and will take on responsibility for our customer success as the main contact
  • The opportunity to make a personal contribution to improving access to medical care and understanding the application of AI in a billion-dollar market
  • An attractive salary package including virtual company shares
  • Motivating start-up perks : an international team of technology and business experts, flexible working hours and flat hierarchies in a modern office, team events/getaways, fruit and drinks
  • After your training, you will enjoy flexible working models with us with the option of working in the office or remotely
  • Comprehensive support for training and further education through training courses, conferences and your own training budget
  • You enjoy a high degree of personal responsibility and creative freedom when implementing your own ideas
  • A modern working environment that promotes transparency, variety and further development through Scrum and OKR methods
  • And most importantly: a fantastic team that will support you and with whom you will have a lot of fun

We look forward to receiving your application!

At  Aaron.ai  , we value diversity and welcome candidates with a wide range of perspectives and skill levels, as well as sexual identity, sexual orientation, appearance, origin, religion and people with disabilities. Every decision in the application process is made based on qualifications, performance and individual use for the company.