IT team leader (m/f/d) IT Service Desk

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Job Description

Company profile

My client is a parent company with roots in northern Germany and is responsible for covering people’s basic needs. The company employs an impressive 5,000 people at over 400 locations and is one of the region’s most important employers. Thanks to a continuous focus on quality and excellent service, the company has been successful for many years. It is experiencing constant growth and offers exciting, diverse tasks, all within the framework of a medium-sized company tradition. A Teamlead IT Service Desk (m/f/d)

is being sought for Group IT as soon as possible .

Area of ​​responsibility

  • Disciplinary responsibility for an IT service desk team of around ten people
  • Ensuring smooth operation of the IT service desk, including escalation and quality management
  • Identification of optimization opportunities, promotion of innovation and continuous improvement of support processes
  • Cooperative and intensive collaboration with the other departments of Group IT

Requirements profile

  • Completed IT training, university studies or commercial training
  • Several years of experience in IT service/support management, as well as initial experience in a management position
  • Enjoyment of customer contact, excellent communication and teamwork
  • Good understanding of processes and process design
  • Analytical and solution-oriented approach
  • Language skills: Very good knowledge of German and English, both spoken and written

Compensation package

  • 30 days vacation plus special vacation
  • 40% mobile working for all employees to enable flexibility in everyday life
  • Company pension scheme with generous support
  • Regular workshops and training for managers
  • Job bike leasing
  • Selection of coffee and cocoa variations as well as milk alternatives
  • Annual team celebration and Christmas party for all employees
  • Internal and external training, including language courses and specialist training