German speaking Customer Success Specialist

Job Description

Do you want to accelerate your career within Sales? Do you enjoy the thrill of chasing the next deal? Are you eager to join the global industry leader in video management software?  Then we have the ideal job for you! 

We are looking for our next colleague to drive our successful line of CARE products. Ideally you have a holistic and solution-based sales approach as this is not ordinary transaction-based sales! We would like you to understand the value of stakeholder management and data quality – while being a proactive & result-oriented salesperson!

When joining Milestone, you can look forward to being part of a company with an impressive growth history and an embracing and second to none People-First Culture.

Join a team with high aspirations.

We are looking for a Customer Success Specialist to be part of our Channel Success – CARE team. The Milestone CARE product is a complete suite of operational maintenance and support services for organizations using the Milestone surveillance products. You will get to work with a team of professionals, all eager to work in the commercial space and driven towards achieving their goals. The team fosters a culture of camaraderie, where everyone is encouraged to share ideas, provide constructive feedback, and celebrate each other’s achievements. 

We will make sure you have the best working conditions to succeed while you develop personally and grow your skills.  Milestone recognizes the potential of its employees and is committed to their growth and development. As a new hire, you can expect on-the-job training and training courses tailored to your specific role. This training provides you with a solid foundation and equips you with the necessary skills and knowledge to excel in your position. 

As this is an entry level position you will learn the basics of client communication, how to close deals, generate revenue and contribute to the team’s overall success. This initial learning phase is crucial for building a strong foundation for developing further into commercial roles either in sales or other departments within the organization.  

Your main responsibilities will be:

• Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities 
• Providing customers timely and accurate solutions regarding Milestone’s CARE products. 
• Meeting your revenue targets
• Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues.
• Ensure a high level of data quality.
• Track progress and document the results in Salesforce

What you’ll do on a day-to-day basis: 

• Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers. 
• Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
• Identify training opportunities and hand off escalations to the appropriate sales team
• Ensuring a high level of data quality in our CRM system 
• Conduct daily phone calls

What we imagine the ideal candidate profile to look like:

Bachelor’s Degree preferred, but not strictly necessary. 

Minimum 1-2 years sales experience, and if you have experience with outbound phone calls it is an additional advantage. 

You speak English and German, fluently and it’s a plus if you also speak French. 

Experience with SalesForce is an advantage.

About Milestone

When joining Milestone, you will become part of one the world’s leading providers of video management software in and beyond security. Since starting up in Denmark in 1998 our team has grown to include + 1,000 employees based in 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come.

We believe that in addition to our strong and exciting technology, our success is also based on our dedication to putting people first – both the people we work with and the people around us. It’s how we grow our culture, our business, and our community. Because at Milestone, we grow together,

Contact and application.

People development is high on our agenda and for the right candidate this position opens doors to an exciting professional future. 

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application in English. Interviews will be conducted in January, and we aim for a start date the March 1st, 2024. If you have any questions regarding the position, please contact Patrizia Bandiera on +45 25 52 93 45

Please note that the position is on-site at our headquarters in Brøndby, Denmark, and requires that you hold a valid Danish work visa.

ABOUT US

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home.