data analyst hotel operations

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Job Description

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We’re open-minded, with kind hearts and global minds.

As a data analyst on the hotel operations domain you will have the opportunity to work citizenM’s rich data sources. You will be preparing dashboards and performing in depth analysis to provide insights in the operational activities around our hotels so that we can smoothen our operations and optimize our guest experience.
This role is part of the Business Intelligence Team, where you will be working closely with all functions in the team to transform data into wisdom for different disciplines within citizenM. As part of this role you will collaborate closely with the (hotel) operations team.

 key responsibilities

Collaborating on insight initiatives in an agile way together with all relevant business units.
Developing dashboards in PowerBI which allow relevant teams to generate insights and track performance around operational hotel initiatives such as food & beverage, housekeeping and guest satisfaction.
Identifying the requests for operational insights and together with the team separate the nice-to-knows from the need-to-knows.
Translating these requests into valid research questions.
Working with big data sets in our data platform to generate the required insights.
Translating these outcomes into useful insights and helping in preparing proposals for metrics and solutions.
Applying different data visualization and storytelling techniques in order to convey the message.
Since you will work closely with the hotel operations team you should understand what is happening at citizenM and be able to develop a strong network across within that team.
qualifications / skills

A genuine passion for data and the ability to combine analytical data skills with business knowledge
A bachelor (masters preferred) degree, preferably in the field of data analytics, data science or business analytics
Proficiency in the use of PowerBI
Decent understanding of relational modeling and relational databases (mainly SQL)
Affinity with a statistical (data science) programming language for advanced analytics, such as R or Python
Attention to detail and a creative mindset
Ability to succeed in both collaborative and independent work environments
Strong communication skills – both written and oral – in order to convey complex analytical results clearly
You’re eager to understand and learn about operational processes and the data that is generated through these processes
experience with Agile way of working
what’s in it for you?

Perks and special rates when booking our hotels for personal trips
Stay in our luxury hotels when travelling to citizenM cities for work

Personal and professional development opportunities and programmes

Latest tech devices and all the tools you need to be successful in your role

Commuting travel costs covered (by car or public transport)

Pension and cycle to work scheme available

Subsidized fresh daily lunches at our support office
Flexible public holidays
Employee assistance program
Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

Spacious office in a historic building surrounded by gardens
locations / hours

Voorschoten Support Office. Hybrid working is possible, not fully remote. This is a full-time role
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.