Job Description

If you are a dynamic, curious, proactive person with great analytical skills and a passion for robotic technology…

THIS could be YOUR OPPORTUNITY!

DEXTER Intralogistics is the exclusive partner of EXOTEC, the world’s leading technology for intralogistics based on robotic fleets. The local EXOTEC by Dexter team designs, implements, commissions, and subsequently maintains SKYPOD systems for the Iberian market: the perfect solution for order picking.

The SERVICE TEAM COORDINATOR will lead, in Spain, a multidisciplinary technical team from EXOTEC By DEXTER in several of the sites where we have implemented SKYPOD solutions.

He will report directly to the Director of Service and will perform, among others, the following functions:

In collaboration with the Construction Supervisor during the installation of the project:

• Collaborate with assigned implementation engineers to ensure proper compliance with technical requirements and the solution’s operationalization in terms of Service.
• Monitor and manage the receipt of spare parts for the implemented solution.

As the Service Team Coordinator, once the installation is complete:

• Supervise and coordinate the team of mechatronics technicians who provide support at several of the integrated facilities in Spain.
• Monitor compliance with EHS standards, regulations, laws, quality, and guidelines.
• Ensure that safe work practices are applied at all times in each facility.
• Ensure the implementation of technical support and corrective and preventive maintenance at production facilities, aligned with our customers’ requirements.
• Manage incidents in collaboration with the maintenance team, the monitoring center located in France, and the client.
• Ensure compliance with defined guidelines, processes, and procedures for all defined and planned service operations.
• Monitor compliance with cleaning standards in all areas of operation.
• Prepare and maintain the work schedule to ensure compliance with services.
• Supervise and ensure the correct generation of tickets in the CMMS as well as the closing of work orders.

• Ensure diligent communication with the monitoring center, located in France, and the team of service technicians assigned to customers.
• Propose improvements in service operations in terms of quality and costs.
• In coordination with the Service Director, plan and coordinate additional service support at facilities.
• Ensure adequate levels of supplies (spare parts, tools, office supplies, and personal protective equipment).
• Interpret engineering drawings in relation to the layout, location, and operation of the system(s).
• Monitor and ensure compliance with the training plan defined for the development of technical service personnel.
• Achieve the defined KPIs and objectives in terms of customer satisfaction.
• Implement process improvements to ensure continuous improvement of maintenance performance as per the contract.

Required Education and Experience :

• Diploma in automation engineering or similar, preferably with professional training in mechanics, electricity, mechatronics, or robotic systems.
• Minimum 3 years of technical experience in a similar position. Experience in installation, maintenance, and assembly in the field of intralogistics automation for warehouses and logistics centers, robotics, or similar will be a plus.
• Work experience with mechanical, electrical and control systems (PLC, PC).
• Knowledge of assembly and maintenance of metal structures, electrical wiring and electronic components.
• Valid driver’s license.

Knowledge, Skills and Abilities (Competencies)

• Initiative and proactivity
• Customer orientation
• Strong leadership and problem-solving skills
• Decision-making capacity
• Flexible hours, ability to quickly change priorities based on staff and system needs
• Teamwork
• Work ethic; eager to grow and develop within the organization.

Proactive attitude towards process improvement

• Knowledge of security practices
• Strong oral and written communication skills in English (French will be an asset)
• Availability to travel.
• Training in machinery handling (forklift and/or lifting platform).

We offer you the opportunity to join us in a unique project.

Immediate incorporation into a rapidly growing entrepreneurial project with spectacular potential.

We definitely offer you the opportunity to join a unique project.

• Stable position with an indefinite contract and ongoing training.
• Professional development opportunity in a leading company in the sector.
• Competitive salary commensurate with the experience and skills of the selected person.
• Professional development in an international context.

EXOTEC’s SKYPOD technology is being incorporated into major international projects as the most disruptive solution for unit picking for distribution and e-commerce, which has made a strong entrance into the national market with several projects, including SMEs with a clear commitment to the future.

Join the future, join EXOTEC by DEXTER.

Fresh, agile, flexible and highly motivating project!

Those interested should send their applications and information to:
mmelenchon@exotecbydexter.com