Data Centre NOC Operator

Job Description

At Salute, we don’t have any employees. We have team members. This is our culture, and it is a significant factor in the success we are able to offer our customers. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mentality both internally and externally, and a strong commitment to safety.

The Network Operations Centre (NOC) Operator is responsible for monitoring and managing the technical installations and infrastructure in EMEA data centers. This includes ensuring the optimal operation of critical systems such as air-conditioning, UPS, generators, and environmental controls. The NOC Operator serves as the main contact during shifts for Security, Management, Engineers, and Customers, ensuring smooth operations, quick issue resolution, and effective communication.

This role has a 3 shift pattern so the successful applicant will work mornings, afternoons, nights including weekends.

Key Responsibilities:

• Monitoring: Continuously monitor technical and environmental systems, respond to tickets and alarms, manage notifications, and escalate issues as needed.
• Issue Management: Track and document issues in the ticketing system, and compile weekly/monthly reports.
• Shift Management: Ensure smooth shift transitions through thorough handovers and regular updates to the NOC Manager.
• Incident Reporting: Accurately report incidents and collaborate with team members for coordinated responses.
• Support Desk Tasks: Take on support desk responsibilities outside of office hours, ensuring critical tasks are addressed promptly and end users are informed of any relevant actions or updates.
• General Maintenance Oversight: Monitor and support general maintenance activities, ensuring that all work is completed as scheduled and that relevant stakeholders, including end users, are informed of progress and completion.

Qualifications:

• Languages: Fluent in Dutch (preferred) and English.
• Skills: Technical affinity or Helpdesk experience preferred, proficiency in Microsoft Office, strong organizational and administrative abilities.

Work Environment:

• Operates 24/7/365 with rotational shifts, including nights, weekends, and holidays.

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