Customer Success | Onboarding Specialist
Job Description
Join the artificial intelligence revolution at Vidext ! 🚀
Corporate communications need to change because the way we consume content has already changed.
Vidext is a scale-up that is transforming how companies create, share, and measure their content through intelligent communication platforms that empower their teams with AI.
We have two main products:
- Vidext Visual , which enables HR teams to create automated videos and presentations with AI.
- Vidext Boost , a sales tool that turns static presentations into interactive, measurable experiences.
We already work with more than 220 companies such as Iberdrola, Loewe, ISDIN, and Mapfre. Now we’re looking for someone eager to learn and contribute from day one.
Are you passionate about technology, the startup environment, and want to develop your career as a Customer Success Manager with a focus on Onboarding ? We’re looking for you to join our team at Vidext!
🌟 What will your missions be?
- Lead the onboarding process for new clients, ensuring a seamless experience from signing to launch.
- Guide and train clients on how to use the platform/product, translating complex processes into clear explanations tailored to each interlocutor.
- Coordinate and manage implementation projects, establishing timelines, priorities, and deliverables with multiple accounts in parallel.
- Assist in project customization, supporting design, layout, and configuration to ensure a solution aligned with the client’s identity.
- Act proactively, anticipating questions or needs and offering recommendations before problems arise.
- Maintain close and professional communication with different stakeholders, reinforcing trust and satisfaction from the beginning of the relationship.
- Identify opportunities for continuous improvement in the onboarding process and provide feedback to the internal team (product, support, sales).
Requirements
💼 The profile we are looking for:
- Previous experience in Customer Onboarding, Customer Success, or Implementation Specialist (ideally in SaaS or digital environments is a plus).
- Communication and training skills: able to explain complex processes in a clear and educational manner.
- Project management and organization skills with multiple clients.
- Detail-oriented and aesthetically sensitive to assist in the design, layout, and customization of projects.
- Proactivity: you don’t wait for the client to ask, you anticipate and propose.
- Ability to manage priorities and respond quickly to changing environments.
- High level of Spanish and English (oral and written).
🌟 What do we offer at Vidext?
- Competitive salary, based on your experience and performance in the selection process.
- Permanent contract from the start.
- Tax benefits: food, transportation, and childcare.
- 23 days of vacation to disconnect and recharge.
- A young and dynamic team in a growing startup, with a collaborative environment and constant support.
- Learning and professional development with real opportunities for growth and development.
- Working modality: in-person support for the first 3 months, then a hybrid schedule with one day of teleworking per week.
- Flexible hours: Monday to Thursday: start 8:30–9:30 a.m. / finish 6:00–7:00 p.m. (15-minute break + 1-hour lunch break); Friday: intensive workday: 8:30–9:30 a.m. to 2:30–3:30 p.m.
If you’re ready to be part of our story, apply now! We look forward to meeting you and building the future of business communications together.
#Vidext #ArtificialIntelligence #CustomerSuccess #StartupLife