manoj.mn.career

• Architected and launched more than 10 high-impact features from concept to deployment by balancing stakeholder priorities with technical feasibility. Examples are Nail up Media for Calls, Headset Management, Smart Search, Agent Notes, VDI (Virtual Desktop Infrastructure) support, Messaging and Email Widget. • Designed and implemented 4 CRM Integrations (Salesforce, Microsoft Dynamics, ServiceNow, Zendesk) and a suite of generic APIs to enable seamless integration with various public CRM platforms, ensuring compatibility and scalability. • Collaborative Backlog Management: Partnered with product managers and stakeholders to prioritize and refine feature backlogs, resulting in a 40% faster delivery cycle. • Defect tracking, Prioritization and Resolution. Directed the defect management process reducing resolution time by 30% with proper triaging and prioritization strategies. Reduced prod-release defects by 25%. • Incident Management/ Product support in collaboration with Design support teams. Established and supervised incident escalation process 24/7 On-Call Support via Opsgenie minimizing downtime. • Technical Debt, Established a structured approach to identify, prioritize, and address this following a 70:30 approach. Reducing technical debt by 20% over 6 months which improved the product stability and maintainability.

• Delivered end-to-end AVAYA AURA DEVICE SERVICES product from Requirement Analysis, Design and Development to Solution Verification. Created more than 8 client services like Contact Service, Directory Service, Autoconfigure, Web Sockets, Authentication, Picture Service, for Avaya Equinox solution. • Played a pivotal role as architect to optimize product performance aligning with critical business KPIs. Optimized the system performance enabling the application to handle 300 requests/second. • Successfully completed 8 major releases (7.×.8.x and 10. X) and Service packs. • Avaya Aura Presence Services, is a part of Avaya's Aura Solution which provides capability to publish and subscribe presence for an endpoint. Collaborated with several cross-functional teams to integrate presence into existing solutions which resulting in better user experience and increasing the agent's productivity by 25%. • Led and created the architecture for AVAYA NOTIFICATION SERVER (ANS) offering a scalable solution that allows big volume of notifications without compromising the performance.

• Supervised a team of 4 engineering for CISCO HEALTH PRESENCE (CHP) admin and B2B admin components that provides high-definition video, advanced audio and patient medical data to health professionals. • Led a three member team in implementing, system testing and performance testing for APPLICATION VISIBILITY MANAGEMENT solution. Delivered a 30% increase in operational productivity by providing clear view on the performance and fixing any bottlenecks.

Enhanced system capabilities by designing 3 new modules: Domain Partitioning, Network Notification and Synchronization.

UNICA & DOPRA • UNICA is an application server used in the IP network to provide service intelligence. It’s equivalent to Service Control Point (SCP) in the traditional network. • Developed and integrated Huawei Sip server with Atelo MRS (POC), Convedia MRS and Huawei MRS. • DOPRA offers the basic platform to develop distributed next generation telecommunication software systems where the participating clients, services, sessions, components, database and their interactions can adapt dynamically to a changing availability and configuration of the network. It follows EJB specification2.0. • Planned and implemented features in Container, Log, Alarms module and SMS service.