Reffy Monton

Provide high-quality customer support via chat, email, and calls. • Track account information and escalate cases with detailed investigation notes. • Identify customer needs and provide strategic solutions to resolve issues efficiently. • Ensure first-contact resolution and effective follow-up with internal teams and service partners. • Assist users with integration, creating payment intents, and collecting fees. • Ensure accounts comply with KYC verification and risk evaluation standards. • Provide feedback on tools, processes, and guidelines to enhance workflow and customer experience.

• Handled customer inquiries via calls and emails, resolving complaints and billing issues. • Collaborated with internal departments to ensure billing accuracy and process new contracts and sales. • Calculated, reversed, and issued invoices while maintaining accurate documentation. • Scheduled appointments and engaged with customers to build rapport and improve satisfaction.

Managed inbound and outbound calls, addressing customer complaints and queries. • Provided billing and technical support for products and services. • Built product knowledge and proactively identified opportunities for successful sales. • Maintained accurate records of customer interactions and account documentation.