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15 Nov 2018

Full-timeTechOps Helpdesk Junior Specialist

N26 – Posted by N26 Berlin, Berlin, Germany

Job Description

We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 430 employees and more than 1 million customers in 17 countries. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

What You'll Bring Along

  • Hands-on technical experience with OSX, Linux, Windows and ChromeOS
  • You keep up-to-date with security news
  • Able to communicate broad and specific concepts to team and to peers
  • Understanding of general network security concepts
  • Experience with CISCO Meraki Switches, Antennas and Firewalls
  • Able to prioritize and manage multiple tasks and projects
  • Good English skills necessary; German would be a big plus

Once here you will

  • Serve as the first point of contact for people seeking technical assistance over the internal Helpdesk JIRA Board
  • Determine the best solution based on the issue
  • Direct unresolved issues to the next level of support
  • Follow-up and update customer status and information
  • Support our two office networks with multiple internet uplinks
  • Provision all devices (Systems Manager)
  • On/offboard of new employees (account management)
  • Demo/Meeting/Training Rooms, Video Conferring, Beamer, Printer
  • Imaging & Installation procedures
  • Take responsibility for the inventory of all our assets
  • Troubleshoot various desktop applications
  • Manage two locations in Berlin
  • Work with our ticketing and monitoring software (Jira) to create detailed work logs and technical documentation
  • Be in close contact and open communication with teams
  • Work with our monitoring software to coordinate service requests and identify and resolve issues before downtime occurs
  • Though in the support department, will be pulled into projects as resource when needed
  • Set-up, maintain and support Customer Support
  • Perform on-call duties

What we offer

  • High degree of autonomy
  • Crucial role in a highly motivated, talented team
  • Your choice of a new Apple or Lenovo laptop
  • Flat hierarchy and open communication
  • Flexible working hours and a special attention to work-life balance
  • Fixed and fair salary ranges instead of individual negotiation
  • Work in a startup with a growing customer base and an exciting product roadmap
  • A friendly team of colleagues of diverse nationalities, life experiences and family statuses
  • Newly designed office in Berlin-Mitte
  • A stack of the most modern technologies
  • A wide range of employee benefits including a premium bank account, sports clubs and  German courses
  • Professional Development Budget of 1500 EUR/year
  • 24 days of paid vacation
  • The ability to take part in our Get Stuff Done Days

Sound good? Send us your application online, and we’ll get back to you soon.

How to Apply

Please apply directly to our site:

Job Types: Full-time.

Job expires in 24 days.

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