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11 Mar 2019

Full-timeTechnical Specialist

Heather Del Bene/SentryOne – Posted by Sentryone Anywhere

Job Description

The Technical Specialist, under general direction, provides first and second level support to end-users for premier software products that optimize the performance of Microsoft SQL Server environments. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

Serves as the first point of contact for incidents involving software and services customers
Uses existing content from user guides, forums, knowledge base, or previous communications to address common user issues
Resolves as many user reported problems as expertise permits using available tools and procedures for handling support case
Logs issues as defects or feature requests and manage exceptions submitted by users through an integrated exception reporting system
Communicates with developers and/or project managers to ascertain priority and resolution plans for software defects
Acts as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
Troubleshoot performance issues on database servers running Identifies and provides input on unique or recurring customer problems
Posts common issues and resolutions to the knowledge base and forums
Escalates problems as appropriate following internal procedures
Utilizes superior customer service skills and advanced trouble shooting skills

Associate’s Degree in Computer Science with 1-2 years’ experience and/or work towards a Bachelor’s Degree in Computer Science with 1-2 years’ experience
Experience with SQL Server including installation, configuration, TSQL coding, performance monitoring and tuning, SSRS management and development, SSAS, SSIS, SQL Server 2012+ Always-On technologies
Experience with Windows Server including domain security, WMI and DCOM configuration, storage management, and batch process scripting
Familiarity with IIS 7.0, 7.5, computer hardware including the ability to carry on an intelligible conversation concerning server and storage hardware, virtual environments (VMWare/Hyper-V), C#, ASP.NET, JavaScript, JQuery, ASP.NET MVC, debugging tools (WinDBG, ProcDump, etc.)
A commitment to customer service

Microsoft Certifications Preferred - MCSE, MCITP, MCDBA, MCSD, MCPD, MCSA

SentryOne is an Equal Opportunity Employer

How to Apply

Please apply on our career page  

Job Categories: Other Jobs. Job Types: Full-time. Salaries: Competitive.

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