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10 Jul 2018

Full-timeSalesforce Administrator – CRM Specialist (f/m)

Awin – Posted by AxelSpringer Berlin, Berlin, Germany

Job Description

Purpose of position

For our Global Operations Team, we are looking for a CRM Specialist in Berlin or London who is responsible for the administration of our CRM system Salesforce. As a CRM specialist at Awin you are a trusted adviser for the business stakeholders within the organization and a key contributor to the user adoption, and responsible to keep users trained and the processes documented.

Key Tasks
Configure, Customize & Integrate CRM apps
Keep the process documentation up-to-date and communicate changes
Handling of support requests (incl. trouble shooting) from Salesforce users
Train Salesforce users including at management level
Build reports, dashboards, and create processes to continuously monitor data quality
Assess business requirements with the key stakeholders and elaborate appropriate solutions
Monitor adoption and identify areas of improvement of key features

Skills & Expertise
Bachelor degree
3+ year experience as a Salesforce administrator in a fast changing environment - certified is a plus
Experience with both Classic and Lightning setup, and the Service Cloud
Experience with Marketing Cloud is a plus
Very good project management skills
Excellent communication skills in English, any European language skills are an advantage
Ability to adapt its communication to different level in the hierarchy
Ability to understand complex business problems and translate into efficient solutions
Highly customer and service oriented
Ability to work independently and as part of a team
Strong attention to detail and high quality expectation

Part of the Axel Springer and United Internet Groups, Awin is a global affiliate network. With ShareASale and affilinet, the Awin group is comprised of 15 offices worldwide, 1,000 employees, 100,000 contributing publishers and 13,000 advertisers, connecting customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, Awin generated €13.6 billion in revenue for its advertisers and €607 million for its publishers in the last financial year.

How to Apply

If you are interested in joining Awin please apply online at

Job Categories: Sales. Job Types: Full-time.

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