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10 Jul 2018

Full-time IT Support Specialist (m / w / d) in Berlin

Axel Springer SE – Posted by AxelSpringer Berlin, Berlin, Germany

Job Description

Axel Springer SE is Europe's leading digital publisher - with a large number of successful journalistic offers as well as marketing and classified portals. We grew up in Germany, but today we are at home in more than forty countries. We are looking for new colleagues who do not get dizzy at our pace of change and who actively shape the future of the media with their own ideas.

Your tasks
As an IT Support Specialist you are involved in a popular position at Axel Springer
They advise and support our customers on site in a dynamic environment characterized by MacOS and Windows operating systems and the resulting challenges
In detail, your challenges include ...
... the securing of IT client operations on site, especially in the editorial offices in Berlin, taking into account customer-specific procedures
On-site support for software rollouts, events and IT projects
... analyzes and remedies of occurring client errors (incidents and mass incidents)
... the coordination of complex incident scenarios involving various service managers
... competent advice for end users in IT questions and best practices
... documentation of faults and solutions in the IT Service Management Tool (ServiceNow)
... documentation and corrections in our asset management system
... the testing of standard software within the IT infrastructure
... the regular participation in projects and control of smaller project tasks

your profile
After successfully completing your IT / IT specialist training or equivalent, you have already gained solid, hands-on experience in supporting Apple systems and operating systems
Office 365, Active Directory and MS Exchange are no foreign words for you
Complex facts can be explained clearly
With high interest and enjoyment of innovations you inform yourself about new trends and technologies in the field of hardware and software and expand your knowledge permanently
You have experience in dealing with at least one scripting language (eg bash, AppleScript, JavaScript, PHP)
Through your patience and stress resistance you always exude competence and balance in direct customer use
Mandatory commitment and will to service, good manners, structured and methodical approach combined with advisory skills communication and team skills, and high self-initiative
Impeccable German and good command of spoken and written English complete your profile

What we offer
Exciting tasks in an internationally known and established media company, which will continue to secure its market-leading position in the future through internationalization and digitization
An environment in AS IT that is not characterized by a high demand for IT service quality and processes, but also by agile methods in the online media sector
An attractive salary package that matches your position, qualification and experience, as well as framework conditions that make successful work possible
Axel Springer offers you a positive, open-minded working atmosphere, which offers you the freedom to contribute your ideas, find innovative solutions and support you in your professional and personal development.
Windows 10, macOS, iPhones, iPads or Cloud - with us you will find a working environment with the most up-to-date technical standard
An indefinite position in the heart of Berlin

How to Apply

Your contact person If you have any questions about this position (reference: 000100460), please contact: Hannes Schumacher, Phone 030 2591 72221. apply direct at

Job Categories: Engineering. Job Types: Full-time.

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