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3 Sep 2018

Full-time Head of TechOps

N26 – Posted by N26 Berlin, Berlin, Germany

Job Description

Once here you will:

- Lead, manage and grow the TechOps team to scale with rapid company growth
- Transform the Helpdesk team from a reactionary business function to an innovative support function that delights users and satisfies security and compliance needs
- Define, improve and report on Helpdesk SLAs
- Manage the portfolio of software systems (Buy, Configure or Build) that support all business processes around the organisation
- Collaborate with the CTO, Principal Engineers, Director of Workplace and the Head of Systems Engineering to ensure that all systems (whether build/buy) satisfy organisational quality standards (e.g. secure, cloud-ready, Continuous Delivery friendly, etc)
- Manage, optimise and report on budgets associated with hardware/software operating costs to the business
- Improve our internal operations with digital systems and optimised processes

What you'll bring along:

- Experience with teams deploying software with Continuous Delivery
- Knowledge of CRM systems (e.g. SalesForce), Cloud Providers
- Successful track record of managing 3rd party vendors, support contracts, SLAs
- Previous success in managing, building and developing a high-performing Helpdesk team
- Ability to architecture technical solutions that blend build + buy
- Interested in working with a fast-paced and quickly growing startup

What we offer:

- Make the role your own - you're the first one to do it!
- Working with international, highly engaged peers
- Flat hierarchy and open communication
- Getting things done attitude
- Keep up to date with our InsideN26 Magazine
- A stack of the most modern technologies
- Exciting challenges as we scale
- Find a career path. Not just a job. Some of our benefits and rewards can be found on our careers website

How to Apply

Apply directly from our website: https://n26.com/en/careers/positions/1239605

Job Types: Full-time. Job Tags: berlin, head of techops, n26, and tech.

Job expires in 8 days.

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