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1 May 2017

Full-timeFront Desk Associate at WeWork Paris, France

WeWork – Posted by weworkparis Paris, Île-de-France, France


Job Description

About the Role

An Front Desk Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives

Illustrate WeWork’s core values and strive to achieve our mission
Support the Community Management team to achieve the following:
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Take direction from the Community Manager and Associate Community Manager to support the Community Team as necessary

Duties and Responsibilities

Greeting /Point of Contact

Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage Commons Member check-ins and check-outs
Prepare and distribute promotional materials to guests/potential members
Answer “walk-up” member and guest questions or refer inquirer to additional resources

Membership Management

Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
Be active on the WeWork member network
Solve member-related issues to ensure a cohesive community
Events and Community Management

Make posters for events
Assist with set-up and breakdown of events, including ordering food and beverages
Prepare newsletter

Building Operations and Management

Assist with move-ins and move-outs; prepare and distribute member welcome packets
Assist with building operations and maintenance to ensure highest level of member experience
Fielding and assigning requests submitted through Zendesk
Manage keycard activations and bike room access requests where applicable
Ensuring the building is clean and well kept
Ordering consumables
Submit building receipts to Associate Community Manager or Community Manager for expense reports
Mail and Package responsibilities as needed
Identify issues for escalation toAssociate Community Manager or Community Manager and document accordingly

Experience and Requirements

College graduate with a four year degree preferred, but not required
Customer service and/or sales experience a plus
Must have strong verbal and written communication skills
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion for entrepreneurial communities
Passion and understanding for WeWork’s mission and values
Proficient in basic computer skills

How to Apply

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

Job Categories: Development. Job Types: Full-time.

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