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1 May 2017

Full-timeFacilities Operations Manager at WeWork Paris, France

WeWork – Posted by weworkparis Paris, Île-de-France, France


Job Description

Position Goals & Objectives

Provide support in all trades to effectively maintain buildings and continually reduce defects
Increase operational effectiveness & efficiency of buildings and infrastructure
Illustrate the WeWork core values and strive to achieve our mission
Assist in building the portfolio facilities team as needed
Directly manage portfolio facilities team
Maintain Portfolio’s 90% SLA
Minimize overtime hours paid in portfolio

Duties & Responsibilities:

Schedule facilities staff to achieve the most optimal labor time/cost ratio
Be the first point of escalation for large facility maintenance emergencies and DOCs
Work with service contractors & FOTs to schedule as needed
Prioritize daily facility issues and effectively delegate responsibilities
Daily oversight of facilities budgets and spending
Oversee maintenance-related procurement requests
Project-manage portfolio large-scale maintenance projects
Directly oversee portfolio facilities personnel in triple net lease buildings
Execute on Global strategy set by Head of Assets management and Facilities
Ensuring Fire & Life Safety & New York Code compliance
Negotiate and maintaining facilities service contracts including but not limited to:
Pest Control
Waste Removal
Develop and oversee all Preventative Maintenance Programs
Act as the liaison between the Community Management team and the building’s Property Management team for any escalated issues
Manage time sheets
Solve escalated (level 2) maintenance requests submitted via ticketing system
Weekly review of the Zendesk data reports to:
Drive SLAs to 90%
Manage assignees/staff performance
Planning resolutions for aging tickets
Identify and act on Facilities’ categories with recurring SLAs below 75%
Facilitate the purchase of emergency items
Meet KPI targets within the portfolio set by Global Head of Facilities & Asset management
Participate in building opening Hand Over and Punch List completion

Experience and Requirements:

5 plus years experience in overseeing the Maintenance function for a minimum of 5 locations
Experience managing a team of greater than 5 employees
Must be able to work independently or on a team
2-year technical degree or 4-year college degree preferred
5 plus years of management experience in the facilities, construction or related industry
Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
Excellent communication, organization and written skills
One or more of the following certifications preferred: BOC; SMA; FMA

How to Apply

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

Job Categories: Management. Job Types: Full-time.

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