Please login/register to apply for this job.
5 Feb 2020

Full-timeDirector of Customer Success

causaLens – Posted by Apostolos Lymperis London, Greater London, England, United Kingdom

Job Description


We are looking for a motivated and high-achieving Director of Customer Success based in London to join one the team working on our exciting machine learning product. This is a full-time placement with significant opportunities for personal development.

We offer an intellectually stimulating environment, work within an interdisciplinary team and an inclusive culture. We are a high-calibre, mission-driven team building a technology that improves our world.

The Company

causaLens is a deeptech startup based in London – our vision is to optimise the global economy. We develop autonomous predictive technology for complex and dynamic systems, leading causality and time-series research. Our technology helps large organisations optimise business outcomes at scale.

causaLens has been awarded as the Best Deeptech Company and Best Deeptech Investment of 2019 and has won other prestigious awards in the AI industry. Team achievements in AI are regularly cited in the most widely recognised business and tech news sources (Forbes, Yahoo Finance etc.), naming causaLens as one of the currently most exciting startup companies in the AI industry.

causaLens is well supported by the most prominent deeptech investors, that invest primarily in the companies that develop own Intellectual Property to build their products. We have secured a multimillion funding in the course of the last few years.

causaLens in the News

  • “Meet causaLens, a Predictive AI For Hedge Funds, Banks, Tech Companies” – Yahoo Finance [Link]
  • causaLens in “The U.K.’s Most Exciting AI Startups Race To Scale” [Link]
  • causaLens’ Auto ML Platform Draws Interest from Discretionary Funds [Link]
  • causaLens wins the “Best Investment in Deeptech” award by the UK Business Angels Association awards [Link]
  • causaLens in the 100 most disruptive UK companies [Link]
  • Financial Times – ‘AllianzGI taps virtual data scientists amid war for talent’ [Link]
  • Forbes – ‘Machine Learning Companies to watch in Europe’ [Link]
  • causaLens Appoints Hedge Fund Veteran and Data Leaders to Advisory Board [Link]

Roles and Responsibilities

This is an exciting role for a smart, creative person with a strong technical background and to lead our Customer Success function. You work will include:

  • Leading the relationship with existing customers
  • Leading and coordinating the execution of Proof of Concepts and Pilots projects
  • Transforming customer feedback to product ideas
  • Drive customer success outcomes (upsell, renewals etc)
  • Define and Optimize Customer Lifecycle from onboarding to renewals
  • Coordinating Customer Support Activities
  • The opportunity to join a fast-growing, agile, and international team passionate about innovation and making a difference
  • Competitive remuneration
  • Share option scheme
  • Pension scheme
  • 32 days paid holiday allowance (incl. bank holidays)
  • Equipment you need to get the job done (MacBook Pro etc.)
  • Good work-life balance
  • Opportunities for continued learning and self-development, including courses, conferences and book budget
  • Flexible work-from-home and remote days
  • Cycle to work scheme
  • Weekly journal club and knowledge sharing presentations
  • Regular team outings, pizza Thursdays and annual company retreats
  • Fruits, snacks and soft drinks in the office
  • Amazing, smart, fun and inspiring colleagues, always there to support your ideas, growth and enthusiasm

Our interview process consists of an intelligence test, interview and an on-site visit. We will do our best to transparently communicate the process with the successful candidates.

Job Requirements

•Strong academic record (MEng, MSci, EngD or PhD)
•Quantitative Experience in Finance
•An excellent written and verbal communicator with a high level of business acumen
•Highly capable, self-motivated, collaborative and personable
•High integrity and drive
•Naturally curious and effective problem solver
•Ability to effectively work independently in a fast-moving environment

How to Apply

Please send your CV and cover letter to

Job Categories: Sales. Job Types: Full-time. Salaries: Competitive.

Job expires in 302 days.

280 total views, 1 today

Apply for this Job