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23 Jun 2017

Full-timeCustomer Care Manager (m/f)

Project A – Posted by ProjectA Berlin, Berlin, Germany

Job Description

Location: Berlin
Project A is an operational VC that provides its ventures with capital, an extensive network and exclusive access to a wide range of operational expertise. The Berlin-based investor makes use of the €260m in assets under its management to back early-stage companies in the digital technology space. With its unique organizational structure featuring 100 operational experts, Project A offers its portfolio companies hands-on support in the areas of IT, Marketing & Brand Building, Business Intelligence, Sales and Recruiting. The portfolio includes companies such as Catawiki, WorldRemit, Tictail, Contorion, nu3, Lostmy.name and ZenMate.

We are looking for:
A new team member for one of our portfolio companies.

Your Tasks
First point of contact and responsibility for the wellbeing of the customers of our portfolio company
Cross departmental collaboration on process optimization to ensure the best possible service
Answering all of the customer’s questions to their full satisfaction in order to convince them of the products of our portfolio company
Reporting of customer feedback to the developers
Helping to constantly improve the range of products

Your Profile
You have great social skills and enjoy to interact with customers
You think customer oriented
You do not mind communicating over the phone for the whole day as long as it helps customers to receive an excellent service
You like to take the initiative and you have a solution-oriented way of working
You are a team player and you keep calm even in fast advancing environments
You are fluent in English and German

Our Benefits
You will become part of a highly motivated and professional Team
You will have the unique opportunity to experience and to make an impact on a recently founded company
You will work independently, have all freedom you need and are thus able to personally grow and develop yourself on a constant basis
You will work at a modern and well equipped office in the heart of Berlin
You will benefit from a communicative, creative and stimulating environment

Do you want to be part of our success story?
We are looking forward to your online application.

Job Types: Full-time.

Job expires in 145 days.

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