Job Description

responsabilidades chave

System Administration & Support
Administer, configure, and maintain Auto Europe’s corporate applications including
Zendesk, RingCentral, Microsoft 365, and Duo Security.
Manage user provisioning, access controls, and role-based permissions to ensure
compliance and data integrity.
Oversee platform integrations and data synchronization across internal systems (CRM,
HRIS, and reporting tools).
Monitor system health, performance, and usage to ensure reliability and optimal user
experience.
Provide Tier 2/3 support for corporate system incidents and service requests.
Configuration & Optimization
Customize workflows, automation, and business rules within Zendesk to enhance
customer support efficiency.
Manage RingCentral call routing, IVR configurations, and reporting dashboards.
Oversee Microsoft 365 tenant administration including Exchange Online, Teams,
SharePoint, and OneDrive.

– Maintain Duo multi-factor authentication (MFA) configurations and device management
policies.
Identify opportunities to streamline business processes through automation or improved
system design.
Security & Compliance
Enforce security and access management policies across all corporate platforms.
Collaborate with Security and IT teams to support compliance initiatives (GDPR, PCI,
and internal data governance).
Maintain audit trails, system documentation, and change management records.
Conduct periodic access reviews and ensure timely deprovisioning of inactive accounts.
Collaboration & Continuous Improvement
Partner with stakeholders in customer service, operations, HR, and finance to
understand evolving system needs.
Coordinate system upgrades, patches, and vendor updates.
Evaluate and recommend new tools, integrations, or enhancements to improve
collaboration and support efficiency.
Develop and deliver user training materials, knowledge base articles, and best practice
documentation.

competências

– 4–6 years of experience as a systems administrator or application administrator in a
corporate IT environment.
Hands-on experience managing and configuring Zendesk, RingCentral, Microsoft 365,
and Duo.
Strong understanding of identity and access management (IAM), MFA, and SSO
principles.
Familiarity with SaaS administration, API integrations, and automation scripting
(PowerShell, Python, or similar).
Excellent troubleshooting, documentation, and communication skills.

– Proven ability to manage multiple priorities in a dynamic, fast-paced environment.

Preferred

• Experience with other corporate platforms (Okta, Slack, Jira, Zoom, etc.).
•  Background in process automation or low-code workflow design.
•  Familiarity with ITIL service management principles.
•  Microsoft 365 or Zendesk Admin certification.

Core Competencies
Systems Administration & Configuration
User Access Management & Security
Process Optimization
Cross-Functional Collaboration
Technical Problem Solving
Continuous Improvement

principais benefícios

An excellent work environment and an opportunity to create a real impact in the world;
A truly high-tech, state-of-the-art engineering company with flat structure and no politics;
Flexible work arrangements;
Professional development opportunities;
Collaborative and inclusive work environment;
Salary compatible with the level of proven experience.

Job Description English

key responsibilities

System Administration & Support
Administer, configure, and maintain Auto Europe’s corporate applications including
Zendesk, RingCentral, Microsoft 365, and Duo Security.
Manage user provisioning, access controls, and role-based permissions to ensure
compliance and data integrity.
Oversee platform integrations and data synchronization across internal systems (CRM,
HRIS, and reporting tools).
Monitor system health, performance, and usage to ensure reliability and optimal user
experience.
Provide Tier 2/3 support for corporate system incidents and service requests.
Configuration & Optimization
Customize workflows, automation, and business rules within Zendesk to enhance
customer support efficiency.
Manage RingCentral call routing, IVR configurations, and reporting dashboards.
Oversee Microsoft 365 tenant administration including Exchange Online, Teams,
SharePoint, and OneDrive.

– Maintain Duo multi-factor authentication (MFA) configurations and device management
policies.
Identify opportunities to streamline business processes through automation or improved
system design.
Security & Compliance
Enforce security and access management policies across all corporate platforms.
Collaborate with Security and IT teams to support compliance initiatives (GDPR, PCI,
and internal data governance).
Maintain audit trails, system documentation, and change management records.
Conduct periodic access reviews and ensure timely deprovisioning of inactive accounts.
Collaboration & Continuous Improvement
Partner with stakeholders in customer service, operations, HR, and finance to
understand evolving system needs.
Coordinate system upgrades, patches, and vendor updates.
Evaluate and recommend new tools, integrations, or enhancements to improve
collaboration and support efficiency.
Develop and deliver user training materials, knowledge base articles, and best practice
documentation.

skills

– 4–6 years of experience as a systems administrator or application administrator in a
corporate IT environment.
Hands-on experience managing and configuring Zendesk, RingCentral, Microsoft 365,
and Duo.
Strong understanding of identity and access management (IAM), MFA, and SSO
principles.
Familiarity with SaaS administration, API integrations, and automation scripting
(PowerShell, Python, or similar).
Excellent troubleshooting, documentation, and communication skills.

– Proven ability to manage multiple priorities in a dynamic, fast-paced environment.

Preferred

• Experience with other corporate platforms (Okta, Slack, Jira, Zoom, etc.).
•  Background in process automation or low-code workflow design.
•  Familiarity with ITIL service management principles.
•  Microsoft 365 or Zendesk Admin certification.

Core Competencies
Systems Administration & Configuration
User Access Management & Security
Process Optimization
Cross-Functional Collaboration
Technical Problem Solving
Continuous Improvement

main benefits

An excellent work environment and an opportunity to create a real impact in the world;
A truly high-tech, state-of-the-art engineering company with flat structure and no politics;
Flexible work arrangements;
Professional development opportunities;
Collaborative and inclusive work environment;
Salary compatible with the level of proven experience.