B2B Account Manager (m/f/d)

Job Description

Your tasks

As our B2B Account Manager, you’ll be at the heart of our customer relationships, delivering first-class, technically sound support from the outset. You’ll contribute significantly to customer satisfaction and success by serving as the central point of contact for all matters related to our B2B customer base—from onboarding to ongoing support. Among other things, you’ll have the opportunity to collaborate with TÜV NORD, one of our key partners, and make a real impact with a leading company in the industry. Your role will significantly shape the customer experience and play a pivotal role in the long-term success and growth of our company.

Your responsibilities

• Act as a trusted contact for B2B customers of various sizes and ensure smooth communication and fast, solution-oriented processing of their concerns.
• Providing technical support to our B2B customers, clarifying product-related questions, investigating technical issues, and ensuring high customer satisfaction.
• Designing a seamless onboarding experience – including technical explanations, helpful materials, and resources – to ensure an optimal start for all customers.
• Identify upselling potential within the existing customer base and work closely with the sales team to create additional value.
• Responsible for customer-related operational tasks such as invoicing, contract coordination and reporting – with a focus on accuracy and transparency.
• Support risk management by leveraging data and customer feedback to identify potential challenges early and implement proactive solutions.
• Accompanying the entire sales process from the customer’s perspective and providing relevant documentation.
• Coordinate with the automotive and tech teams, communicate bugs or change requests, and ensure timely updates to relevant features.

Your profile

• At least 2 years of experience in B2B Customer Success, Aftersales, Account Management or a similar role – with a focus on technical support for complex products or platforms.
• Proven experience in independently handling and resolving technical queries and working with cross-functional teams, particularly in a B2B environment.
• Communicate technical content clearly and understandably – both to customers and internally – and develop tailored solutions to challenges.
• Coordinate and prioritize multiple customer accounts with the aim of providing the highest level of service to each customer.
• Handling invoicing and contract processes and working carefully with a keen eye for detail.
• Working in a dynamic environment with a structured, proactive and solution-oriented approach.
• Fluent German (native speaker level) and English (C1)

Why us?

• Inclusive and supportive corporate culture that values ​​authenticity and personal growth – no barriers, no boundaries, no bureaucracy
• Clear strategy and meaningful impact – you know exactly how your work contributes to Carly’s mission
• Data-driven decisions and open dashboards – complete transparency on goals, growth and results
• Cross-departmental collaboration – strong management, practical workshops and a steep learning curve
• Competitive compensation and fully company-provided equipment to help you do your best work
• Stable and sustainable growth – proudly independent, without external investors
• A passionate, international team based in the heart of Munich – with a view of the Alps!

Curious about what working at Carly is like? Our team brings together over 30 nationalities, and we value transparency, empowerment, and building meaningful relationships. Learn more on our 

Careers and Culture page .